Case Study - SFC Graphics

Performance Management

The Problem

Business today requires leaders to be visionary thinkers, great motivators, action oriented and results driven. They need to imagine the vision and communicate it, establish the strategy and goals to achieve it and track performance along the way. So how do you set a strategy that everyone buys into, establish goals that are agreed and consistent and then measure KPI's on each aspect of the business in a joined-up and intra-dependent manner?

The Solution - Crystal Mapping Performance Scorecards

Rather than start from a data analysis and measurement perspective, we start from a vision communication perspective. Successful organisations make sure their people understand the 'Bigger Picture', where the company is going, what its purpose is and how they fit into it. People who understand this are far more likely to stick around and do a better job. Having a clear vision and organisational goals is essential. Communicating this is the first step to knowing what to measure and how to measure it. The next step is to deliver this through a mechanism that pulls vision, strategy, objectives and results into one holistic process.

Crystal Mapping Performance scorecards:

• Always show a direct line of sight to organisation purpose and vision
• Represent a balanced view of the business, communicating, financial, operational, innovation and customer driven KPI's
• Deliver all KPI's in a joined-up, visually engaging and inter-related manner
• Display headline management trend data and detailed analysis
• Incorporate a forecast capability

Crystal Mapping deploys all of the above in a user friendly, system independent way. It works with all enterprise systems and integrates with all BI systems.

The Results

• Timely, relevant KPI's to lead and manage the business
• Goals and objectives clearly communicated to everyone in the team
• Time spent on decision making and actions not on collating and capturing data